Universal Scientific Industrial (九一香蕉)

To respond to issues that are high stakeholder concern, we communicate with our stakeholders through various platforms on our sustainable development strategies and progress to maintain and strengthen our relationships.

Shareholders/Investors/Banks

Focus Issues	Communication Channel (Frequency)	2024 Performance
Innovation Management Risk and Crisis Management Sustainable Production Occupational Health and Safety Sustainable Supply Chain Green Products Water Resource Management	Investor briefings (quarterly) Board meetings (quarterly/non-periodic) Annual general meeting (yearly/non-periodic) Quarterly/semiannual/annual report (periodic) Investor Relations on USI website (all the time) SSE e-interaction (all the time) Receptions, visits, and roadshows (non-periodic) Other interim announcements (non-periodic)	Quarterly investor online conferences are held to explain the USI's overall business operation status and strategies. Held 8 board meetings. Held 2 shareholders' meetings to explain our operating performance, investment plans, and respond to investors' concerns. Publish the Company's financial information on the SSE website regularly (quarterly/semi-annual/annual reports), which also analyzes USI's business performance. Participate in brokers' strategy meetings and receive investors during their visits non-periodic. The Company has signed a two-year syndicated loan with Standard Chartered Bank with an aggregate amount of over USD 320 million to promote sustainable development and achieve the goal of energy conservation and carbon reduction. USI formed strategic partnership with E-Tronic to integrate wireless, advanced SiP, and miniaturization into automotive technologies. We established the Miniaturization Competence Center and launched the SiP Dual-Engine Technology Platform for end-to-end module solutions. USI also partnered with Tech Mahindra to open our first Engineering Offshore Development Center in India-scaling capabilities, accelerating time-to-market, and driving innovation.

Customers

Focus Issues	Communication Channel (Frequency)	2024 Performance
Occupational Health and Safety Data Privacy Waste Management Human Rights Customer Relations Talent Attraction and Retention Diversity and Inclusion Innovation Management Green Products Sustainable Supply Chain	Customer satisfaction questionnaire (quarterly) RBA-Online (all the time) After-sales service system (e-RMA) (all the time) Mailbox (all the time)	Conduct quarterly satisfaction surveys through sales associates, and the customers satisfaction score is 87.1. Report Self-Assessment Questionnaire (SAQ) assessment results through the RBA-Online platform. Constant monitoring of RMA status through the system (e-RMA). No product recalls, and 100% customer complaints resolution rate. Respond to customers' green product marketing needs with 100% compliance with international safety standards/environmental regulations or energy-saving requirements. USI continuously implements NIST CSF maturity assessments and strengthen cybersecurity management capabilities to enhance customer confidence. Conduct annual Cybersecurity Fundamentals training to boost employee cybersecurity awareness. Cybersecurity training completion rate was 100% in 2024.

Employees

Focus Issues	Communication Channel (Frequency)	2024 Performance
Occupational Health and Safety Data Privacy Human Rights Customer Relations Talent Attraction and Retention	Employee Welfare Committee/industrial relations meetings (quarterly) President Symposium (quarterly) Internal publications (quarterly) Staff congress (yearly) Employee engagement survey (every other year) Official social media accounts (all the time) Employee Relationship Website (all the time) Announcement (all the time) Training programs (non-periodic)	Held a workers' conference each quarter to discuss and plan recent activities related to employees and propose employees' opinions. "Employee Relationship Website" is set up in USI's intranet. In addition to providing information regarding employees' welfare and activities, employees can share their opinions in the "suggestions box for employees" on the website. And a total of 139 employee opinions were given back. Held quarterly President/General Manager's Symposiums to announce USI's future plans and expectations to feedback employees' opinions. Each unit listened to employees' voices through internal communication and relevant meetings. Held 139 symposiums in total. Shared senior management insights and experiences, latest industry trends, health knowledge, and employee activities through the Company's usinsight and WeChat posts. Held 141 employee activities and 190 employee health education trainings. Conducted annual employee salary adjustment. For outstanding employees, the Company provides a stock subscription plan to reward employees; in 2024, USI raised salaries by 1.6% to 9.9% in Mainland China, 3.6% to 4.0% in Nantou, 5.0% to 15.0% in Mexico and 4.0% to 8.0% in Vietnam to maintain its competitiveness in the talent market. Provided employees with various educational training programs to build their professional skills. Employees received 26.4 hours of training on average in 2024.

Suppliers/Contractors

Focus Issues	Communication Channel (Frequency)	2024 Performance
Sustainable Supply Chain Risk and Crisis Management Customer Relations Occupational Health and Safety Innovation Management	Quarterly business review (quarterly) Supplier evaluation (yearly) Questionnaire investigation for suppliers (yearly) Supplier sustainability conferences (yearly) Purchase contracts/Conducts (in contract period) Training of suppliers (non-periodic) On-site audit for suppliers (non-periodic) Business meetings (non-periodic)	Held 25 Executive Business Reviews with material suppliers, mentored 82 suppliers to implement corrective actions, and held 13 new product and technology presentations. Evaluated 37 new suppliers, 100% were approved and became USI's Approved Vendors. Conducted a supplier survey to gauge supplier status and views. 469 suppliers responded to the survey. We held a Sustainable Supply Chain Webinar for the Greater China Region to promote our ESG policies requirements for suppliers and shared future goals. A total of 529 supplier partners attended the webinar. In addition to compliance with purchase contract, suppliers also must sign the Supplier Code of Business Integrity and Supplier's Commitment to Corporate Social Responsibilities. Through the Green Parts Aggregations & Reporting System platform to advocate for green supply chains and manage the sourcing of raw materials. Ensure products and materials comply with USI green products regulations. Total 1,202 contractors attended our occupational health & safety training. 108 suppliers were selected for document and on-site RBA audits. Mentored 2 suppliers to introduce and obtain certification for GHG or product carbon footprint management systems (ISO 14064-1 or ISO 14067).

Governments & Industry Unions/Associations

Focus Issues	Communication Channel (Frequency)	2024 Performance
Occupational Health and Safety Energy Management Data Privacy Waste Management Green Products Information Security Management Sustainable Production	Official document (non-periodic) Briefings/public hearings/seminars/forum (non-periodic) Industry conferences/member meeting (non-periodic)	USI complies with local regulatory requirements and no major violations occurred. And the Company published operating results and development direction periodically. USI continues to invest in R&D talent to drive energy-saving innovations and carbon reduction initiatives. Through the purchase of green energy certificates, we offset greenhouse gas emissions, contributing to a global renewable energy usage rate of 83% across our operations. Implementing continuous environmental protection via effective reduction, reuse, and recycling has reduced our total waste volume. Our non-hazardous waste recycling rate has reached 94%. Actively participate in briefings/public hearings/seminars held by competent authorities and participate in conferences or forums held by Industry Unions or Associations. We participated in 48 external organizations. Through the collaboration between internal lecturers from USI University (USIU) and partner manufacturers' associations, public associations, and universities, we share our own experience, knowledge, or the latest industry trends to relevant people and students. Shared 25 courses in total.

Communities (NGOs and the Media)

Focus Issues	Communication Channel (Frequency)	2024 Performance
Air Pollution Prevention Water Resource Management Waste Management Green Products Energy Management	USI Website/Email/Direct line/Press release (all the time) Community activities (non-periodic)	Draw up environmental protection, occupational safety & health (ESH) Standard Operation Procedure to reduce negative impacts on the local environment. Establish communication channels and keep friendly relationships with community residents. We make every effort to reduce emissions. Furthermore, the Company has not been sanctioned for any significant air pollution. We are committed to increasing the process-water recycling rate to reduce the facility's water consumption and mitigate water resource risks. The current recycling rate has reached 65%. Actively participate in social activities and establish a good relationship with the local communities we operate in. Held 102 philanthropic social activities.